1. Preparation & documentation
1.1 Travel documents
You are responsible for ensuring you have all necessary travel documents, including:
- A valid passport (at least 6 months validity beyond travel dates).
- Required visas for all destinations on your itinerary.
- Vaccination certificates (e.g. yellow fever, as required by authorities).
- Travel insurance documentation (Section 7 of the T&Cs).
Nyumbu Trek will provide guidance but is not liable for delays, costs, or cancellations due to non-compliance.
1.2 Health & fitness
Our tours may involve physical exertion, high altitudes and remote locations. You must:
- Ensure you are in good health and fit for the activities outlined.
- Inform us at booking of any medical conditions, disabilities or dietary requirements.
- Consult a medical professional before travel, especially for high-altitude treks.
1.3 Travel insurance
You must hold comprehensive travel insurance covering: medical expenses (min. USD 100,000), emergency evacuation (min. USD 50,000), cancellation/curtailment, baggage loss and high-risk activities. Carry proof of insurance during the tour.
2. Conduct & safety
2.1 Compliance with instructions
You must follow all safety instructions provided by Nyumbu Trek guides, drivers or third-party suppliers, including wearing seatbelts, using safety equipment, and adhering to wildlife safety protocols. For mountain treks, use provided safety gear and follow altitude acclimatisation protocols. Non-compliance may result in immediate removal from the tour without refund.
2.2 Prohibited behaviour
You must not engage in behaviour that endangers others, causes distress, or violates local laws and customs. Travellers under 18 must be supervised at all times and may be restricted from high-risk activities at the guide's discretion.
2.3 Alcohol & smoking
Alcohol is permitted only in designated areas and must not interfere with tour activities or safety. Smoking is prohibited during activities and in shared vehicles or accommodations except in designated areas.
3. Responsible tourism
3.1 Environmental responsibility
Avoid littering, do not pick plants, disturb wildlife or remove natural items from parks. Follow park rules — stay on designated paths and never feed animals. Fines from local authorities are your responsibility.
3.2 Cultural respect
Dress appropriately in rural villages and religious sites. Ask permission before photographing local people. Avoid actions that may offend local customs. Support local communities through authorised vendors and customary tipping.
3.3 Wildlife protection
Maintain a safe distance from wildlife at all times, as instructed by guides. Do not feed or attempt to interact with animals. Report any injured or distressed wildlife to your guide.
4. Personal belongings & safety
4.1 Luggage & belongings
You are responsible for personal belongings at all times. Nyumbu Trek is not liable for loss, theft, or damage. Follow luggage restrictions and avoid displaying expensive items in public.
4.2 Personal safety
Stay with your group and guide during activities. Inform your guide immediately of any safety concerns, health issues, or emergencies. Be aware of your surroundings, especially in urban areas and markets.
5. Health & hygiene
5.1 Health precautions
Follow health advisories for the regions you visit. Take malaria prophylaxis as advised, use insect repellent, and sleep under mosquito nets where provided. Bring sufficient personal medications and report any illness to your guide.
5.2 Hygiene standards
Maintain personal hygiene to ensure group comfort, especially in shared accommodations. In remote areas, facilities may be basic (e.g. pit latrines, bucket showers); be prepared for these conditions.
6. Photography & media
6.1 Personal use
You may take photos or videos for personal use, subject to local laws and cultural sensitivities.
6.2 Commercial use
Photos or videos taken during Nyumbu Trek tours may not be used commercially without written consent. You may not sell or distribute media that includes our staff, other travellers, or local communities without permission.
6.3 Nyumbu Trek's media rights
By participating, you grant Nyumbu Trek the right to use photos or videos of you for promotional purposes, unless you object in writing at booking.
7. Emergencies & force majeure
7.1 Emergency procedures
Follow your guide's instructions during emergencies. Nyumbu Trek will coordinate with local authorities and emergency services as needed; you must cooperate fully.
7.2 Force majeure
Nyumbu Trek is not liable for disruptions due to force majeure (natural disasters, pandemics, political unrest). Itinerary changes may occur without compensation.
8. Acknowledgment of risks
You acknowledge that Nyumbu Trek tours involve inherent risks including wildlife encounters, remote locations with limited medical facilities, rough terrain and extreme weather, and endemic diseases. By participating, you accept these risks and agree to take reasonable precautions.
9. Compliance with local laws
You must comply with all local laws and regulations, including immigration and customs, wildlife protection, and public behaviour laws. Nyumbu Trek is not liable for fines, arrests, or deportations resulting from non-compliance.
10. Agreement
By booking a tour with Nyumbu Trek, you confirm that you have read, understood and agree to these Traveller Terms in addition to the Nyumbu Trek Terms & Conditions. Failure to comply may result in removal from the tour without refund.